Shipping & Returns

Retail orders

Processing and delivery

We pack and ship retail orders from our warehouse in Riverside, California within 1–3 business days of your order (Monday to Friday, excluding US holidays). We ship to all 50 states. Once your order ships, you'll receive an email with your tracking number. Delivery time after shipping depends on the carrier and your location.

Shipping cost

Orders over $100.00 ship free. Orders below that ship for a flat $16.50, no matter how many items are in your cart. The exact amount is always shown at checkout before you pay.

Cancellations and changes

You can cancel or change an order until it ships. Email us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled.

Shipping address

Please double-check your address at checkout — it also appears in your order confirmation email. If it's wrong, contact us right away: if the order hasn't shipped, we'll do our best to update it, though we can't guarantee it. We can't change the address or issue a refund once a package has shipped to an address entered incorrectly, including if it's lost as a result.

Lost, stolen or delayed packages

Please keep an eye on your tracking updates. We aren't responsible for carrier delays or for packages that are lost or stolen after the carrier marks them delivered. If a package goes missing in transit, a claim needs to be filed with the carrier — contact us and we'll share the shipment details you need for it.

Returns and refunds

For food safety and quality reasons, we can't accept returns of food or other consumable products, including opened or unopened items returned for a change of mind.

If your order arrives damaged, incorrect, incomplete, or with a quality problem:

1. Email info@mangalamdistributionllc.com within 24 hours of delivery.
2. Include your order number and a short description of the problem.
3. Attach clear photos of the item, the packaging and the shipping box.
4. Please keep the product and packaging — we may ask you to send it back so we can check it.

Once we've reviewed your request, we'll send a replacement or refund the affected items to your original payment method. How long the refund takes to appear depends on your bank or card issuer. Requests sent more than 24 hours after delivery may not be eligible.

Wholesale orders

These terms apply to approved wholesale accounts. See the wholesale program for pricing and how to apply.

Delivery and pickup

Wholesale orders ship by the pallet (approximately 60–70 cases, mix and match across our catalog) to all 50 states, with a pallet shipping rate of $85.00 shown at checkout. You can also pick up from our Riverside, California warehouse free of charge — warehouse pickup is available to approved wholesale accounts only. Freight timing depends on your location; we'll confirm the expected delivery date with you.

Check your delivery

Please count and inspect every delivery when it arrives. Note any visible damage on the carrier's delivery receipt before signing, and keep the original cases and packaging.

Shortages, damage and wrong items

1. Report any shortage, damaged case or incorrect item within 24 hours of delivery by email at info@mangalamdistributionllc.com or by phone at +1 (951) 702-2363.
2. Include your order or invoice number, the items and quantities affected, and photos.
3. When you report within 24 hours, we handle the return at no cost to you: we either collect the items from your store or arrange the return shipment. The return, replacement or credit is completed within the first week (7 days) of delivery.
4. Approved credits are applied to your account or invoice, or the items are replaced on your next order — whichever you prefer.

Late reports

Problems reported more than 24 hours after delivery can still be returned within the first week (7 days) of delivery, but a 20% restocking fee is deducted from the credit or refund. Returns aren't accepted after 7 days.

All returned items must be in their original, unopened cases and in resalable condition. Products returned only because they didn't sell aren't eligible.

Contact us

Mangalam Distribution LLC, 2900 Adams St, Suite C-38, Riverside, CA 92504
Email info@mangalamdistributionllc.com · Phone +1 (951) 702-2363

Questions about an order? Send us a message.